Case study Research Paper Example | Topics and Well Written Essays - 750 words

Case study - Research Paper ExampleThe continuity of business and profitability of a firm super depends on that firms client base. The critical aspects to capture in node sexual relations are quality of product or service and customer blessedness relative to buyer behavior and decisions (Kerin, et al. 2006). Apple, Inc. is one of the best companies in customer relations. The high society, a leading PC and mobile handsets vendor, focuses on product innovation and merges this pursuit to consumer needs, tastes, and preferences (Grant, 2011). Successful customer relations are realized from functional practices that seek to address customer satisfaction. In a beingness that is highly driven by technological advancement, Apple has taken a leading position in making PC and mobile handsets consumers a vocalisation of the attach tos system. In other words, the companys business activities and trading operations integrate and involve the consumers in the design and development of new products. The company employs customer feedback to better company-customer interaction. In doing so, Apples customers have been involved developing new products that carries their individual specifications and features. This means that Apples potential customers submit what they would like to have in their products, and the company designs and develops products that meet the qualities highlighted by these customers. Apple understands that customer relations are primarily based on customer satisfaction in terms of product or service quality and pricing. Apple employs creativity and innovativeness in developing new and improved products for consumers. This allows the company to dominate the commercialise in the industry within which it operates and at the same time capture a significant market share that subsequently improves its business portfolio. Based on this factor, maintaining a close and constant contact with customers is vital. This is a practice that Apple highly values and observes. Programs like GE Six Sigma black belts and management experts cling to Apples customer relations (Stanton, 2011). On the other hand, Kudler Fine Foods Company performs at a less than perfect scale in relation to customer service. Although the company is a successful grocery store that offers diverse and dynamic products and services, its customer relations aspect is not fully developed. The needs, tastes, and preferences of consumers of perishable goods highly vary from time to time and from one region to another. In this respect, all customers cannot be equally accounted for in terms of satisfaction. However, this diversity in meeting customer demands is not fully integrated into the operations of Kudler Fine Foods. Although the company has designed, formulated, and implemented functional programs that target its customers, not all customers have been accounted for. In fact, only unshakable and heavy consumers are targeted by the implemented programs like specialty foo d program and Frequent Shopper Program (Kudler Fine Foods, 2004). Such and other programs in the company locks out a substantial percentage of customers, and the company cannot, therefore, be said to successfully realize effective customer relations at all customer levels. Apples actions to enhance its customer relations results in numerous achievements, all of which are deeply rooted in the companys operations and business aspects. Improving customer relations has improved Apple